Distance Selling Disputes
Advice on online and distance-selling disputes involving delivery, cancellation and refunds from solicitors in Billericay, Essex.
About Distance Selling Disputes
Buying online or by phone can raise questions about cancellation, delivery and what information the trader supplied. Rights vary with the product or service and there are exceptions. Custom-made items, digital content and services already begun need careful assessment rather than an assumption that every purchase can be cancelled.
Key Points
- Keep the order confirmation and delivery information.
- Record when you requested cancellation or a refund.
- Check the rules for the particular goods or services.
How We Can Help
We examine the transaction and the trader's response, identifying the contractual and consumer issues. We can help you present a complaint and consider further action where delivery, cancellation or repayment remains unresolved.
Claim Your Rights
Complete the form below and a member of our consumer law team will be in touch to discuss your matter in confidence.
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Contact our consumer law team for specialist advice on your distance selling disputes matter.