Faulty Goods
Get advice on faulty goods disputes, repairs, replacement and refund options from solicitors in Billericay, Essex.
About Faulty Goods
A product that breaks or fails to match its description can leave you out of pocket. Your position depends on factors including the fault, when it appeared and the steps already taken with the retailer. A manufacturer's warranty and your rights against the seller are separate matters.
Key Points
- Keep proof of purchase and photographs of the fault.
- Note when the problem first appeared.
- Retain repair reports and the retailer's replies.
How We Can Help
We review the history of the purchase and the proposed solution. We explain the options that may apply to the goods and help with a clear complaint or dispute strategy where the seller refuses to address the problem.
Claim Your Rights
Complete the form below and a member of our consumer law team will be in touch to discuss your matter in confidence.
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Monday – Friday: 9:00am – 5:30pm
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Contact our consumer law team for specialist advice on your faulty goods matter.